Return & Exchange Policy
We want you to love what you wear! If something isn’t right, here’s how we handle returns and exchanges:
Eligibility for Returns and Exchanges
- Items can be returned or exchanged within 14 days of delivery (set your exact period).
- Items must be unused, unwashed, and in original condition with tags intact.
- Only full-priced items are eligible for return. Sale/discounted / customized items may not be eligible for exchange.
Exchange Policy
- Exchanges are available for size, color, or damaged/defective items.
- If your desired item is out of stock, we will offer a store credit.
Non-returnable items
- Customized and Sales products are non-returnable.
- Items that show signs of wear, damage, or alterations will not be accepted.
How to Initiate a Return/Exchange
- Contact us through email at info@thetshirtcompany.com.pk or WhatsApp +92 322-8744787
- Provide your order number, the reason for return/exchange, and photos (if the item is damaged).
- We’ll guide you through the next steps, including packaging and courier pickup (if applicable).
Return Shipping
- For defective or wrong items, we will cover the return shipping cost.
- For size or preference-based returns, shipping costs may be the customer’s responsibility
Need Help?
If you have any questions, feel free to contact our support team at info@thetshirtcompany.com.pk
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